8. General download troubleshooting.

8. General download troubleshooting.

General Issues

Issues during the downloading process can generally be solved by checking for the following:

·         The URL for download has been typed EXACTLY as provided in the installation manual

·         The device’s default browser is being used

·         Unknown Sources have been enabled so that the device has permission to download TrackMyFone

·         The device has an active Internet connection

Some issues can also be resolved by restarting the device and trying again. If issues persist, contact our 24/7 Customer Support right away.

Application Doesn’t Show Up After Download

Some Android Users may experience that the download process begins after the URL has been entered, then disappears. This does not mean that the download has stopped. This is simply because of certain Android firmware settings. You will be able to see the process in the Downloads folder of your device. Click on the downloaded application icon and resume your installation process.

If issue persists, contact our 24/7 Customer Support right away.

    • Related Articles

    • 9. General activation troubleshooting

      Issues during activation can generally be solved by checking for the following: ·         The Activation Code is entered correctly ·         The Activation Code has been entered completely with “*#” without quotes before the digits ·         The ...

    • 2. What do I need to download on the target device?

      You don’t need to download anything on the target device if the iCloud backup is toggled on. Only Apple ID and password is required to monitor the target device.